How to find answers quickly in the help center

Use Search and GitBook Assistant to find the right VinaSources guide fast, even if you ask in your preferred language.

Overview

This article explains how to find answers quickly in the VinaSources Help Center using Search and GitBook Assistant.

You can ask the GitBook Assistant in any language, and it will reply in the same language, even though Help Center articles are written in English.

This article helps users understand when to use Search or the GitBook Assistant, how to ask effective questions, and how to locate the most relevant guides.

Using these tools helps you understand VinaSources features faster and complete tasks in the Dashboard more efficiently.

How to use Search to find the right article

Step 1: Open the Help Center search

• Open the VinaSources Help Center: https://help.vinasources.com

• Click the search field at the top of the page.

Step 2: Enter search keywords

• Type keywords related to your question.

Tips

Use the same terms you see in the Dashboard and Help Center. Examples of good keywords include:

• Feature names: Order, Product, RFQ

• Statuses: Created, Quoted, Paid, In Production

• Common actions: create, submit for approval, add to cart

• The most relevant results appear below the search field.

Note: Scan section headings before reading details.

How to use GitBook Assistant to get an answer faster

Step 1: Open GitBook Assistant

• Open the VinaSources Help Center: https://help.vinasources.com/

• Click the GitBook Assistant icon in the top-right corner, or press Ctrl/Cmd + I to open the Assistant panel.

Step 2: Ask your question in your preferred language

• Type your question in the Ask GitBook Assistant box.

Tips:

• You can ask questions in any language. Even though the Help Center content is written in English, the GitBook Assistant can understand your question and reply in the same language.

• To receive a more accurate answer, include helpful context in your question.

• The GitBook Assistant analyzes your question and generates a response using the relevant Help Center content.

Note:

The GitBook Assistant often includes links to relevant Help Center articles. Open those links to follow the detailed steps. Check headings and screenshots to confirm you are in the right place.

Step 3: Ask a follow-up question or contact the VinaSources support team

If the answer is still unclear or incomplete, use one of these options:

• Ask a follow-up question

  • Paste the exact error message.

  • Tell GitBook Assistant where you are: Order, Product, RFQ, etc.

  • Add one line explaining what you expected and what happened.

• Contact the VinaSources support team

  • Use live chat on VinaSources or email [e-mail].

  • Attach screenshots.

  • Include the record ID if the issue is related to a specific record.

Leave feedback to improve our Help Center

We are continuously improving the VinaSources Help Center.

If you have suggestions about this article or the Help Center overall, please share your feedback using the feedback section on the right.

Your feedback helps us improve the Help Center and create better resources for all VinaSources users.

Tips and best practices

• Start with Search when you know the feature name or status.

• Use the GitBook Assistant when you are not sure which article to open or when you want a quick explanation.

• Use exact status names like Unpaid or Processed.

• Mention the fulfillment step you are in: payment, production, shipping, or delivery.

• If you reference an order, include the Order ID when you contact Support.

Note:

The GitBook Assistant answers based on Help Center content. If your case is urgent or needs account-specific checks, contact Support.

Frequently Asked Questions

Can GitBook Assistant completely replace VinaSources Support?

No. GitBook Assistant helps you find answers faster. Contact our VinaSources support team via live chat or [e-mail] for account-specific issues, urgent cases, or exceptions.

Why doesn't GitBook Assistant match my exact case?

Your question may lack context. Add your sales channel, the Dashboard area, and the exact status name.

What should I do if I cannot find an answer?

Contact our VinaSources support team via live chat or [e-mail]. Include screenshots and the key details you already searched for.