> For the complete documentation index, see [llms.txt](https://help.vinasources.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.vinasources.com/readme-1.md).

# How to find answers quickly in the help center

## Overview

This article explains how to find answers quickly in the VinaSources Help Center using **Search** and **GitBook Assistant**.

You can ask the GitBook Assistant **in any language**, and it will reply in the **same language**, even though Help Center articles are written in English.

This article helps users understand when to use Search or the GitBook Assistant, how to ask effective questions, and how to locate the most relevant guides.

Using these tools helps you understand VinaSources features faster and complete tasks in the Dashboard more efficiently.

## How to use Search to find the right article <a href="#how-to-use-search-to-find-the-right-article" id="how-to-use-search-to-find-the-right-article"></a>

### **Step 1: Open the Help Center search**

* Open the VinaSources Help Center: [https://help.vinasources.com](https://help.vinasources.com/)
* Click the search field at the top of the page.

<figure><img src="/files/ELxtYTJ31sjuYePkivqU" alt=""><figcaption></figcaption></figure>

### **Step 2: Enter search keywords**

* Type keywords related to your question.

{% hint style="info" %}
***Tips***

Use the same terms you see in the **Dashboard** and **Help Center**. Examples of good keywords include:

* Feature names: **Order**, **Product**, **RFQ**

* Statuses: **Created**, **Quoted**, **Paid**, **In Production**

* Common actions: create, submit for approval, add to cart
  {% endhint %}

* The most relevant results appear below the search field.

<figure><img src="/files/fdpvBILuyvOL7baIdrop" alt=""><figcaption></figcaption></figure>

{% hint style="success" icon="circle-check" %}
***Note:*** Scan section headings before reading details.
{% endhint %}

## How to use GitBook **Assistant** to get an answer faster <a href="#how-to-use-gitbook-assistant-to-get-an-answer-faster" id="how-to-use-gitbook-assistant-to-get-an-answer-faster"></a>

### **Step 1: Open GitBook Assistant**

* Open the VinaSources Help Center: <https://help.vinasources.com/>
* Click the **GitBook Assistant** icon in the top-right corner, or press **Ctrl/Cmd + I** to open the Assistant panel.

<figure><img src="/files/DeQmxBMoZLq3y5ABFcdW" alt=""><figcaption></figcaption></figure>

### **Step 2: Ask your question in your preferred language**

* Type your question in the **Ask GitBook Assistant** box.

{% hint style="info" %}
***Tips***:

* You can ask questions in any language. Even though the Help Center content is written in English, the GitBook Assistant can understand your question and reply in the same language.
* To receive a more accurate answer, include helpful context in your question.
  {% endhint %}

<figure><img src="/files/BRwrtLSJPwqmutcdGEwY" alt=""><figcaption></figcaption></figure>

* The **GitBook Assistant** analyzes your question and generates a response using the relevant Help Center content.

{% hint style="success" icon="circle-check" %}
***Note:***

The **GitBook Assistant** often includes links to relevant Help Center articles. Open those links to follow the detailed steps. Check headings and screenshots to confirm you are in the right place.
{% endhint %}

<figure><img src="/files/z4MNmKIIRruTJAS7DNYw" alt=""><figcaption></figcaption></figure>

### **Step 3: Ask a follow-up question or contact the VinaSources support team**

If the answer is still unclear or incomplete, use one of these options:

* **Ask a follow-up question**
  * Paste the exact error message.
  * Tell **GitBook Assistant** where you are: **Order**, **Product**, **RFQ**, etc.
  * Add one line explaining what you expected and what happened.
* **Contact the VinaSources support team**
  * Use live chat on VinaSources or email <support@vinasources.com>.
  * Attach screenshots.
  * Include the record ID if the issue is related to a specific record.

### Leave feedback to improve our Help Center

We are continuously improving the **VinaSources Help Center**.

If you have suggestions about this **article** or the **Help Center** overall, please share your feedback using the feedback section on the right.

<figure><img src="/files/Q81ak7BO8gtNecBOGHsC" alt=""><figcaption></figcaption></figure>

Your **feedback** helps us improve the **Help Center** and create better resources for all **VinaSources users.**

## Tips and best practices <a href="#tips-and-best-practices" id="tips-and-best-practices"></a>

* Start with **Search** when you know the feature name or status.
* Use the **GitBook Assistant** when you are not sure which article to open or when you want a quick explanation.
* Use exact status names like **Unpaid** or **Processed**.
* Mention the fulfillment step you are in: payment, production, shipping, or delivery.
* If you reference an order, include the **Order ID** when you contact **Support**.

{% hint style="success" icon="circle-check" %}
***Note:***

The **GitBook Assistant** answers based on Help Center content. If your case is urgent or needs account-specific checks, contact **Support**.
{% endhint %}

### Frequently Asked Questions <a href="#frequently-asked-questions" id="frequently-asked-questions"></a>

<details>

<summary><strong>Can GitBook Assistant completely replace VinaSources Support?</strong></summary>

No. **GitBook Assistant** helps you find answers faster. Contact our **VinaSources support team** via live chat or <support@vinasources.com> for account-specific issues, urgent cases, or exceptions.

</details>

<details>

<summary><strong>Why doesn't GitBook Assistant match my exact case?</strong></summary>

Your question may lack context. Add your sales channel, the Dashboard area, and the exact status name.

</details>

<details>

<summary><strong>What should I do if I cannot find an answer?</strong></summary>

Contact our VinaSources support team via live chat or <support@vinasources.com>. Include screenshots and the key details you already searched for.

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.vinasources.com/readme-1.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.