> For the complete documentation index, see [llms.txt](https://help.vinasources.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.vinasources.com/for-suppliers/quickstart-4/user-chat-overview.md).

# User chat overview

## Overview

This article explains the User chat module for Suppliers on VinaSources and how Suppliers can view and manage all conversations with buyers and VinaSources support.

The User chat centralizes all platform communication so suppliers can easily track discussions in one place.

## Purpose

Using the User chat allows you to:

* View all chat conversations between suppliers and buyers or suppliers and VinaSources
* Respond to messages quickly
* Avoid losing important sourcing or order-related information

## What does User chat do

The User chat module is where all messages the supplier sent and received on VinaSources are stored.

Message threads in User chat module are generated from:

* RFQ support chats to admin
* Order chats from buyer
* Product details, company profile chat from buyer

Each message thread is linked to a specific RFQ or order or counterparty.

## Where to Find the Message Inbox

<figure><img src="/files/189U4pben9xjbWMjag2t" alt=""><figcaption></figcaption></figure>

To access your User chat:

1. Log in to your VinaSources account
2. Click User chat in the left navigation

The inbox is available to both buyers and suppliers.

## How Messages Are Organized

Messages are grouped by individual messages and by conversation thread.

Each inbox shows:

* Name of the counterparty (buyer or admin)
* Latest message preview
* Message timestamp
* Read / unread indicator

## Tips & Best Practices

* Use message threads to keep sourcing and order discussions documented
* Always reply within the correct RFQ or order context
* Check unread messages regularly
* Reference RFQ or order details clearly in your messages

## Frequently Asked Questions

<details>

<summary>Can I start a new chat from the Message Inbox?</summary>

No. New conversations must be initiated from an RFQ or order or from the buyer.

</details>

<details>

<summary>Can I see message thread from past RFQs or orders?</summary>

Yes. Message threads history remains visible for reference.

</details>

<details>

<summary>Are messages sent outside the platform included?</summary>

No. The inbox shows only messages sent through VinaSources.

</details>