For the complete documentation index, see llms.txt. This page is also available as Markdown.
User chat overview
Overview
This article explains the User chat module for Suppliers on VinaSources and how Suppliers can view and manage all conversations with buyers and VinaSources support.
The User chat centralizes all platform communication so suppliers can easily track discussions in one place.
Purpose
Using the User chat allows you to:
View all chat conversations between suppliers and buyers or suppliers and VinaSources
Respond to messages quickly
Avoid losing important sourcing or order-related information
What does User chat do
The User chat module is where all messages the supplier sent and received on VinaSources are stored.
Message threads in User chat module are generated from:
RFQ support chats to admin
Order chats from buyer
Product details, company profile chat from buyer
Each message thread is linked to a specific RFQ or order or counterparty.
Where to Find the Message Inbox
To access your User chat:
Log in to your VinaSources account
Click User chat in the left navigation
The inbox is available to both buyers and suppliers.
How Messages Are Organized
Messages are grouped by individual messages and by conversation thread.
Each inbox shows:
Name of the counterparty (buyer or admin)
Latest message preview
Message timestamp
Read / unread indicator
Tips & Best Practices
Use message threads to keep sourcing and order discussions documented
Always reply within the correct RFQ or order context
Check unread messages regularly
Reference RFQ or order details clearly in your messages
Frequently Asked Questions
Can I start a new chat from the Message Inbox?
No. New conversations must be initiated from an RFQ or order or from the buyer.
Can I see message thread from past RFQs or orders?
Yes. Message threads history remains visible for reference.
Are messages sent outside the platform included?
No. The inbox shows only messages sent through VinaSources.
