How to prepare an order for payment by updating shipping information

Overview

This article explains how suppliers can update shipping fees and shipping methods for orders on VinaSources and when these updates are allowed.

Accurate shipping information helps buyers understand total order costs and ensures a smooth order confirmation process.

Purpose

Updating shipping fees and methods allows suppliers to:

• Provide accurate shipping costs

• Select appropriate shipping methods

• Prepare orders for buyer payment

• Avoid delays caused by missing shipping information

When Shipping Fees and Methods Can Be Updated

Suppliers can update shipping fees and methods when the order status is Created. Shipping information must be finalized before the buyer pays.

How to Update Shipping Fees and Methods

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Step 1: Log in to Your Supplier Account

1. Log in to your Supplier account on VinaSources

2. Go to the Supplier Center

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Step 2: Open the Order Module

1. Select Orders from the Supplier Center menu

2. Locate the order that requires shipping updates (order that's not yet been paid)

3. Open the order details page

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Step 3: Update Shipping Information

In the order details page, you can:

• Select or update the shipping method

• Enter the shipping fee

• Review shipping-related information

Ensure shipping details are accurate before saving.

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Step 4: Save the Updates

• Save the shipping information

• The updated shipping fee is reflected in the order total

• The buyer can review the updated order before payment

How Shipping Updates Affect the Order

• Order will be automatically cancelled by the system if shipping information is not updated within 3 days starting from the time the order change the status to Created

• Buyers cannot pay until shipping information is added

• Once the buyer completes payment, shipping details can no longer be edited

Tips & Best Practices

• Update shipping information promptly after order creation

• Confirm shipping method suitability before saving

• Communicate with the buyer if clarification is needed

Frequently Asked Questions

Can I change the shipping information after payment?

No. Shipping details are locked after payment.

Does updating shipping fees notify the buyer?

The updated order total is visible to the buyer before payment.