This article explains how buyers can view order progress and order details for their orders on VinaSources.
Viewing order and shipping details helps you verify order information, track progress, and stay informed throughout the order lifecycle.
Viewing order details allows you to:
Review product and quantity information
Check shipping method and shipping fees
Monitor order status and timeline
Access tracking information when available
Clarify order details and requirements with supplier via chat
Log in to your Buyer account on VinaSources
Go to the Buyer Center
Select Order from the Buyer Center menu
Locate the order you want to review
Click to open the order details page
The buyer can view:
Current order status
Status history and timeline
Shipment document verification status (if applicable)
The buyer can chat with supplier that is responsible for the order via the system built in chat
Order ID
Order status
Order creation date
Status timeline
Product names
Product images
Ordered quantities
Product pricing
Shipping method
Shipping fee
Shipping address
Incoterm (FOB or EXW)
Estimated lead time
Shipping information is added by the supplier during the quotation stage and becomes available when the order reaches Quoted status.
Order total amount
Payment status
Payment information appears once the order reaches Quoted or Paid status
Shipment documents
The order moves to Shipped status when shipment documents are verified by VinaSources
Order and shipping details are updated automatically based on system rules and supplier actions
Shipment documents are reviewed and verified by VinaSources/Admin before shipment is confirmed
Buyers cannot edit order or shipping details
All updates are recorded in the order timeline
Review shipping details before making payment
Monitor order status regularly
Use tracking information to plan delivery
Pay attention to quotation details (lead time, incoterm, shipping cost) before proceeding to payment
Contact suppliers via messaging if details are unclear
Shipping details are added by the supplier during the quotation process and become visible when the order reaches Quoted status.
Order and shipping details cannot be edited after payment.
Yes. You can always access the chat inbox with suppliers in the message module on left navigation.
Last updated 3 months ago
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