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How to view order details and track order progress

Overview

This article explains how buyers can view order progress and order details for their orders on VinaSources.

Viewing order and shipping details helps you verify order information, track progress, and stay informed throughout the order lifecycle.

Purpose

Viewing order details allows you to:

  • Review product and quantity information

  • Check shipping method and shipping fees

  • Monitor order status and timeline

  • Access tracking information when available

  • Clarify order details and requirements with supplier via chat

How to View Shipping and Order Details

1

Step 1: Log in to Your Buyer Account

  1. Log in to your Buyer account on VinaSources

  2. Go to the Buyer Center

2

Step 2: Open the Order Module

  1. Select Order from the Buyer Center menu

  2. Locate the order you want to review

  3. Click to open the order details page

3

Step 3: View Order details and Chat with supplier

  • The buyer can view:

    • Current order status

    • Status history and timeline

    • Shipment document verification status (if applicable)

  • The buyer can chat with supplier that is responsible for the order via the system built in chat

What Information Is Shown in Order Details

  • Order ID

  • Order status

  • Order creation date

  • Status timeline

  • Product names

  • Product images

  • Ordered quantities

  • Product pricing

  • Shipping method

  • Shipping fee

  • Shipping address

  • Incoterm (FOB or EXW)

  • Estimated lead time

Shipping information is added by the supplier during the quotation stage and becomes available when the order reaches Quoted status.

  • Order total amount

  • Payment status

Payment information appears once the order reaches Quoted or Paid status

  • Shipment documents

  • The order moves to Shipped status when shipment documents are verified by VinaSources

How Order Details Are Updated

  • Order and shipping details are updated automatically based on system rules and supplier actions

  • Shipment documents are reviewed and verified by VinaSources/Admin before shipment is confirmed

  • Buyers cannot edit order or shipping details

  • All updates are recorded in the order timeline

Tips & Best Practices

  • Review shipping details before making payment

  • Monitor order status regularly

  • Use tracking information to plan delivery

  • Pay attention to quotation details (lead time, incoterm, shipping cost) before proceeding to payment

  • Contact suppliers via messaging if details are unclear

Frequently Asked Questions

Why don’t I see shipping information yet?

Shipping details are added by the supplier during the quotation process and become visible when the order reaches Quoted status.

Can I change the shipping address after placing an order?

Order and shipping details cannot be edited after payment.

Can I communicate with suppliers after the order is completed?

Yes. You can always access the chat inbox with suppliers in the message module on left navigation.

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