How to cancel an order

Overview

This article explains how buyers can delete orders on VinaSources and when these actions are available during the order lifecycle.

Understanding order deletion rules helps you manage orders correctly and avoid unintended actions.

Purpose

Cancelling orders allows you to:

• Cancel orders that were created by mistake

• Prevent suppliers from processing unwanted orders

When You Can Cancel an Order

Orders in Created Status

• The buyer and supplier can delete the order

• The system will automatically cancel the order if the supplier does not update the order within 3 days

Orders in Unpaid Status

• The buyer and supplier can delete the order

• The system will automatically cancel the order if the supplier does not update the order within 3 days

Orders after Paid Status

In special cases, buyers may need to submit a support request (ticket) to VinaSources to cancel the order indirectly

How to Cancel an Order

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Step 1: Log in to Your Buyer Account

1. Log in to your Buyer account on VinaSources

2. Go to the Buyer Center

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Step 2: Open the Order Module

1. Select Order from the Buyer Center menu

2. Locate the order you want to manage

3. Open the order details page

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Step 3: Cancel the Order

1. If the order is in Created or Unpaid status, select Cancel Order button

2. Confirm the cancellation

Once cancelled:

The order remains visible in order list for both buyer and supplier

Tips & Best Practices

• Review order details carefully before payment

• Delete incorrect orders as early as possible

• Monitor the Unquoted stage to avoid automatic cancellation

• Contact suppliers via messaging before cancelling if clarification is needed

• Use RFQs or cart review to reduce ordering mistakes