How to manage orders after placing

Overview

This article explains what happens after you place an order on VinaSources, including order status changes, supplier actions, and next steps for payment and delivery.

Understanding the post-order process helps you know what to expect and what actions are required from you.

Purpose

Knowing what happens after placing an order helps you:

• Track your order correctly

• Understand order status updates

• Know when payment is required

• Follow the delivery progress

What Happens After You Place an Order

After you complete checkout, your order follows a defined workflow.

1

Step 1: Order Is Created

• After checkout, an order is created with status Created

• The order appears in your Order module

• Products selected for checkout are removed from your cart

At this stage:

• Shipping fee has not been added yet

• Payment is not available yet

2

Step 2: Supplier Reviews the Order

• The supplier reviews your order details

• The supplier updates:

  • Shipping method

  • Shipping fee

• Once shipping information is added:

  • Order status changes to Unpaid

3

Step 3: Buyer Pays for the Order

• You review the updated order summary

• You select a payment method

• You complete payment

After payment:

• Order status progresses to the next stage

• The order is confirmed

4

Step 4: Order Enters Production

• The supplier begins preparing the order

• Order status changes to In production

During this stage:

• You can view order updates

• Production details are managed by the supplier

5

Step 5: Order Is Shipped

• The supplier ships the order

• The supplier provides tracking information

• Order status changes to In transit

Tracking details are displayed in the order timeline.

6

Step 6: Order Is Delivered

• The buyer confirms receiving the items as agreed

• Order status changes to Completed

How Order Status Updates Work

Orders follow this status sequence: Created → Unpaid → Paid → In production → In transit → Completed

• All status changes are recorded in the order timeline

• Buyers can view status updates in real time

• Status changes are controlled by system rules and supplier actions

Tips & Best Practices

• Monitor your order status regularly

• Review shipping fees before making payment

• Use messaging to clarify questions with the supplier

• Keep the order ID for reference

Frequently Asked Questions

Why can’t I pay immediately after placing an order?

Payment becomes available only after the supplier adds shipping information.

Can I cancel my order after placing it?

Orders can be deleted only in certain statuses. Check the Order module for available actions.

How will I know when my order is shipped?

The order status will change to In transit, and tracking information will appear in the order details.